Health leaders ask public to use A&E only in an emergency

soufmeadHealth leaders are urging people to use A&E only for genuine life-threatening emergencies, following a surge in numbers seeking emergency care across Bristol, South Gloucestershire and North Somerset.

The local health system has declared ‘black escalation’ status due to high levels of demand for all local health services including Southmead Hospital, Bristol Royal Infirmary, Bristol Royal Hospital for Children and Weston General Hospital.

Black escalation status means there is severe pressure on services across the health and social care system requiring decisive action by all partners to maintain safe, clinical services.

Local health service partners say they have robust plans in place and are working closely together to manage demand and recover capacity, such as calling in additional staff and opening up extra beds wherever possible.

Local people are also being encouraged to do their bit by using the most appropriate services for their needs.

Dr Peter Goyder

Dr Peter Goyder

Bristol CCG Clinical Lead for Urgent and local GP Dr Peter Goyder said: “Over the previous two weeks, like many parts of the country, we have experienced a surge in demand on the local emergency and urgent care system. Our system on the whole has coped with this increased demand, but it is still under considerable pressure and we expect this to continue throughout the coming week.

“However, the evidence from hospital A&E Departments, including those at the BRI, Southmead Hospital and Weston General Hospital is that many people are still continuing to use A&E unnecessarily. We all want the best care for ourselves and our families but if you are feeling under the weather, attending A&E may not be the answer. I would urge people to seek out advice from their pharmacist first, contact their GP or ring 111.”

A wide range of local NHS services are available offering fast, local treatment and advice for minor injuries and illnesses. They include emergency pharmacies, out-of-hours GP services, minor injuries units and walk-in centres, and the NHS 111 advice line.

Free NHS ‘service finder’ smartphone apps for Bristol, North Somerset and South Gloucestershire, offering on-the-go advice and guidance on finding a local NHS service, are  available to download from the Android and Apple app stores.

Minor injuries units are available in Bristol, Yate and Clevedon for fast, local treatment of minor injuries such as strains, sprains and broken bones, without needing a trip to A&E. Dial 111 for details.

The NHS 111 service is available for people who urgently need medical help or advice, but it’s not a life-threatening situation. It’s available 24 hours a day, seven days a week and is free to call from a mobile or landline.

A&E and 999 are for serious, life-threatening conditions such as loss of consciousness, heavy blood loss, severe chest pain, head injuries or a suspected stroke or heart attack. In these circumstances, don’t hesitate – call 999 for immediate assistance.