Making a complaint about The Week In content

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Keynsham & Saltford Times t/a The Week In adheres to provide quality news and entertainment for East Bristol and North East Somerset. If you have seen an error or something that is not correct, then in the first instance please contact us so we can make a correction.

You can email us at: admin@theweekin.co.uk or call 0117 9860381 in working hours. However, if you have a complaint that you feel maybe a breach of press standards, then the following details will help you make an official complaint.

We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. http://www.impress.press/standards/Impress - Trust In Journalism Logo Large

Making a complaint
We can only deal with your complaint if you are:

  • Personally and directly affected by an alleged breach of the Code
  • A representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • A third party seeking to ensure accuracy of published information

We are also regulated by IMPRESS, but initial complaints must be made to us at theweekin.co.uk in writing at the following address: e-mail: admin@theweekin.co.uk or call 0117 9860381 Address: The Week In, 8 Temple Court, Keynsham, Bristol. BS31 1HA

Please provide all contact details in your correspondence including full name, organisation (if applicable), address, telephone and email. Please also include details of the complaint, the article title and preferable URL.

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:

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Regulated by IMPRESS: The Independent Monitor for the Press CIC
IMPRESS: The Independent Monitor for the Press CIC
16-18 New Bridge Street
London
EC4V 6AG
Tel: 020 3325 4288
Email: complaints@impress.press
Visit: www.impress.press